You recently bought a piece of equipment for your kitchen but it did not work. You phoned the shop but no action was taken.
Write a letter to the shop manager. In your letter
Describe the problem with the equipment
Explain what happened when you phoned the shop
Say what you would like the manager to do
Dear Sir or Madam,
I am writing with regard to an appliance that I recently bought from your shop.
On the 10th May I bought a new washing machine, and it was installed the following day. However, when I tried to wash some clothes, I noticed that the machine failed to spin during the washing cycle. Consequently, it leaves clothes wet but not clean.
When I phoned your shop to report the problem, I spoke to an assistant who did not know the procedure for repairs or returns. He assured me that he would report the issue to the store manager, and that I would be contacted the same day. That was two days ago, and I am still waiting for your call.
As the appliance is under warranty, I am entitled to ask for it to be repaired or replaced. I have decided that I would like a replacement washing machine. I would also like you to phone me personally when you receive this letter.
I await your prompt response.